Frequently Asked Questions

Categorix is an AI-powered product taxonomy mapping solution that helps e-commerce businesses automatically categorize their products across various marketplaces like Amazon, eBay, Walmart, Google Shopping, and more. It transforms a manual process that can take days or weeks into an automated one that takes minutes.

Our AI consistently achieves 99% accuracy across various product categories. The system continues to learn from any manual adjustments you make, maintaining this high accuracy level for your specific catalog.

Most businesses save days of manual work every week that was previously spent categorizing products. A catalog of 10,000 products that might take 2-3 weeks to map manually can be processed in just a few hours with Categorix.

No technical skills are required. Categorix features an intuitive, user-friendly interface. Simply upload your data, select which attributes to use for categorization, choose your target taxonomy, and let the AI do the work.

Categorix supports CSV, Excel (XLSX, XLS), JSON, XML, and plain text files with product data. You can upload files up to 100MB in size, which typically covers catalogs with hundreds of thousands of products.

We support all major marketplaces including Amazon, eBay, Walmart, Google Shopping, Shopify, Etsy, Wayfair, and many more. You can also create and map to your own custom taxonomies for internal use or specialized platforms.

Yes, Categorix offers API access for seamless integration with your PIM, ERP, or e-commerce platform. Our developers can work with you to set up automated workflows that eliminate manual file transfers completely.

You can select which attributes to use during the categorization process, including product titles, descriptions, existing categories, specifications, and custom attributes. The AI works best with detailed product information, but can achieve good results even with minimal data.

Getting started is easy! Sign up for a free account, which gives you access to categorize up to 20 products. Upload your product data, select which attributes to use, choose your target taxonomy, and let our AI handle the categorization. You can then review, adjust if needed, and export the results.

No, you can sign up and use the free tier without providing any payment information. The free tier allows you to map up to 20 products per month, giving you a chance to see how Categorix works with your actual data before deciding to upgrade.

Processing time depends on your catalog size, but Categorix can categorize approximately 500+ products per minute. Most categorization jobs complete in minutes, and you'll receive an email notification when your categorization is ready for review.

Yes, after the AI completes the categorization, you can review and manually adjust any categories as needed. The AI learns from these adjustments to improve future categorization accuracy for your specific catalog.

Categorix offers tiered pricing based on the number of products you need to categorize per month. We have plans suitable for small businesses (up to 5,000 products/month), growing businesses (up to 25,000 products/month), and enterprise clients with unlimited categorization. All plans include access to all marketplace taxonomies.

Yes, we offer custom enterprise plans for businesses with specific requirements, high-volume needs, or those requiring dedicated support. Contact our sales team to discuss your specific needs and get a tailored solution.

No, our standard plans are available on a month-to-month basis with no long-term commitment required. We also offer annual plans at a discount for those who prefer to lock in savings.

Yes, we offer a 30-day money-back guarantee. If you're not satisfied with Categorix within your first 30 days, let us know and we'll refund your subscription fee, no questions asked.

All plans include email support with a 24-hour response time. Business and Enterprise plans include priority support with faster response times, and Enterprise plans also include a dedicated account manager and phone support.

Yes, we provide free onboarding webinars for all new users, comprehensive documentation, and video tutorials. Enterprise plans include personalized training sessions for your team.

You can contact our support team via email at admin@categorix.ai, use the in-app chat support, or visit our comprehensive knowledge base. Business and Enterprise customers also have access to priority support channels.

Yes, our team can help you with initial setup, including configuring your first categorization job, explaining best practices, and optimizing your workflow. Enterprise clients receive dedicated onboarding assistance.